Scheduling & Quote Process
Submitting an inquiry or quote request does not automatically book a service and is not a formal booking. All cleaning scopes, rates, and schedules must be mutually agreed upon and approved by the client before any appointment is formally booked.
SERVICE SCOPE
Non-Medical Home & Chore Support Disclaimer
All home and chore support services provided by A&A HomeCare Cleaning LLC are strictly non-medical, non-nursing, and non-clinical household assistance. If third-party programs or care organizations are involved, funding and availability depend on their approved service plans.
Satisfaction Guarantee
If anything is missed, clients must notify us within 24 hours of service completion so we can return to correct it at no additional charge.
Cancellations & Notice
01
48 Hours' Notice for Individual Cleans
We require at least 48 hours' notice to cancel or reschedule an individual cleaning appointment. A cancellation or rescheduling fee may apply to late changes. The current fee amount will be disclosed and approved before the change is confirmed.
02
14 Days' Notice Period for Subscription Adjustments
Changes to recurring cleaning schedules require at least 14 days' notice. A recurring schedule-adjustment fee may apply to late changes. The current fee amount will be disclosed and approved before the change is confirmed.
Pricing & Site Conditions
Quotes are based on initial property assessments. We reserve the right to adjust pricing on-site if property conditions differ significantly or unquoted tasks are added.
Any pricing adjustment will be discussed with you before additional work begins.
Supplies & Liability
A&A HomeCare Cleaning LLC provides standard cleaning products and equipment for every service unless otherwise agreed upon in advance.
We are not liable for pre-existing damage to the property, its surfaces, fixtures, or belongings, nor for cross-contamination that may occur despite our standard cleaning protocols.
When a client requests that we use client-provided tools, products, or supplies, we are not liable for any damage resulting from their use.
Right to Refuse & Modify
A&A HomeCare Cleaning LLC reserves the right to refuse service, modify pricing (with advance notice provided to recurring clients), or update these terms at any time.
LEGAL EXECUTION
Wisconsin UETA Electronic Agreement
Pursuant to the Wisconsin Uniform Electronic Transactions Act (Chapter 137, Wis. Stats.), quotes and terms may be legally executed via text message or email reply.
Short-Term Rental Reminders & Trip Fees
For short-term rental and vacation rental turnover services, we send automated email reminders two (2) days prior and SMS reminders one (1) day prior to service. If you receive a reminder for a service that is not needed, or fail to receive a reminder for a service that is needed, you must notify us immediately. A trip fee may apply if our team arrives at a property where service is not required because an unreported schedule change caused the visit. The current fee amount will be disclosed and approved before the service is confirmed, where practical. A&A HomeCare Cleaning LLC is not responsible for unperformed services when a missing reminder was not reported.
Keys, Security Systems & Lockout Policy
If you provide us with house keys, lockbox codes, or alarm codes, we handle them with strict security. A false-alarm fee may apply when an incorrect code triggers a false alarm. If our team arrives at a scheduled time and cannot access the property through no fault of our own, a separate lockout fee may apply. The current fee amount will be disclosed before the service is confirmed, where practical.